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By Type
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Petlink Registration
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Better Business Bureau's Online Reliability Program
We are members of the Better Business Bureau’s Online Reliability Program. Our membership dictates that we have a proven record of handling all Customer Service issues to the best of our abilities. This program also governs our dispute resolution with our Customers and is an added measure of assurance for our Customers when shopping with us. This does not necessarily mean that we have had any complaints, but it does mean that we do strive to ensure complete satisfaction from each and every one of our valued Customers.
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Verisign Certified
In addition to our network and server security measures, our site utilizes SSL technology (Secure Sockets Layer) with a Digital Key from Verisign, Inc. to encrypt all sensitive customer information being transmitted over the Internet.
SSL is the Industry standard for the secure transmission of Commerce transactions and Verisign security measures are used on over 90% of the world's secure web sites.
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Control Scan
Control Scan is the only technology recognized to meet both the U.S. Government's benchmark FBI/SANS Security test and the Security tests of all major Credit Card companies including Visa, Mastercard, American Express, and Discovery Card.
Our Control Scan certification is verified daily and their logo will only display when we pass their strict security audits. As you can see, we have gone to great lengths to provide a secure shopping environment for our customers, but if you have any questions about our site security please feel free to contact our technical department.
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Verified By Visa
Verified by Visa is a service offered by Visa that uses personal passwords or identity information to help protect Visa card holders against unauthorized use when making online purchases. Once activated, your Visa card number cannot be used for online purchases without entering your personal password during the checkout process.
How It Works:
When you make a purchase on our site with your verified Visa card, a Verify by Visa window will open and you will be prompted to enter your password for that card. Once your password is entered and verified, the checkout process will proceed as normal. It's that simple.
What you Need to Do:
Contact your Visa card issuer to find out if they offer the Verified by Visa service. Some card issuers do not. But if they do, it is a simple and easy procedure to get verified through your card issuer.
More Info:
Click here to read Visa's Frequently Asked Questions for the Verified by Visa program on their website. The FAQ contains information about the Verified by Visa program, as well as participating card issuers and how to get verified.
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Still unsure about submitting your Credit Card information Online?
Call or fax your Credit Card information to our Customer Service department.
| Phone Mon-Fri, 9am-5pm EST |
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| North America (Toll Free): |
1.888.261.1605 |
| International: |
001.905.390.1846 |
| Fax |
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| North America: |
1.647.258.1702 |
| International: |
001.647.258.1702 |
*INTERNATIONAL CUSTOMERS: Please contact your local operator if the country code 001 does not work.
Make Money Order payable to: Petempire Inc.
Send a Money Order to:
www.petempire.ca
Attn: Orders Department
1 Promenade Circle PO Box 914
Thornhilll, Ontario
Canada
L4J 4P0
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Phone Toll Free in North America 1.888.261.1605 International 001.905.390.1846
email info@petempire.ca
©2010 www.petempire.ca. All Rights Reserved. E. & O.E.
Petempire Inc.
Privacy Policy
Terms of Use
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